Area Director Business Development

Position: Area Director
Location: Montreal, Quebec
Compensation: $70 - $75
Industry: Healthcare
Benefits: Yes

Job Summary:

The Area Director is responsible for managing a branch that delivers home and community health services. Your branch team comprises clinical managers responsible for delivery of client care and management of caregivers, as well as customer service and administrative staff. Your core responsibilities will be general management of branch operations and staff, community relations/business development and recruitment. You also will ensure that your branch consistently delivers high customer service standards.

Duties & Responsibilities:

People management and recruitment:
-- Hire, coach and retain quality administrative staff and caregivers.
-- Develop a strong branch team by treating employees fairly and consistently, and through strong communications.
-- Manage staff performance on an ongoing basis and through annual reviews.
-- Conduct regular recruitment marketing initiatives.

Community relations/business development:
-- Promote private home care services through community relations, information sessions and building relationships with health care professionals and influencers.
-- Promote staffing services to care facilities and hospitals, and manage relationships with key contacts.
-- Manage branch's database of business contacts and direct marketing activities through use of Goldmine CRM software.
-- Execute local advertising and promotional initiatives.

Service management:
-- Cultivate a strong customer service and sales performance culture.
-- Continually ensure branch is practising effective telephone inquiry management and follow-up procedures.
-- Oversee implementation of continuous improvement initiatives in branch operations and care delivery.
-- Work with clinical managers to ensure delivery of high quality care and adherence to government, company and IS0 9001-2000 standards.

Financial management:
-- Prepare annual budget and monthly financial reports.
-- Manage expenses in relation to revenue.
-- Set appropriate pay and bill rates.
-- Analyze ongoing financial results to ensure financial goals are reached.

Qualifications:

Work experience:
-- Demonstrated sales, business building or management success in a health care-related field.

Skills and knowledge:
-- Enjoy dealing with people and working in a customer service environment.
-- Good business sense and strategic thinking.
-- Ability to lead and manage a team of people.
-- Strong communications and presentation skills (oral and written).
-- Proficiency in or ability to easily learn use of Word, Excel, Powerpoint, Outlook and Goldmine software.
-- Clinical or nursing experience is an asset but not essential.

Education:
-- A college or university Degree in Business, Nursing or a health care-related field

Other Info:

-- Competitive salary and benefits
-- Bonus opportunities
-- Share in branch's private sales growth incentive

please email resume to gabriel@arrowprofessionals.com