Personal Lines Broker

Personal Lines Broker Position:
Industry: Insurance
Tenure: Full-Time Permanent
Location: North York
Base Salary: $43,000-$48,000/year + bonus
Benefits: Full
Hours: Mon-Fri

Number of Positions: 4

Opportunity

If you are looking to work for a dynamic, progressive company with a great monetary structure with an opportunity for growth, please apply. This position offers a very competitive salary as well as a quarterly bonus and full benefits.

Qualifications

• MUST HAVE ACTIVE RIBO LICENSE AN ABSOLUTE MUST!!
• Minimum 2 years personal lines insurance experience required
• 1 year customer service, sales experience (Retail, Consumer, Corporate).
• Ensure the mandatory product knowledge, soft skills and customer service training is completed successfully (all training will be provided in-house).
• Ensuring all insurance license(s) are in good standing and the continuing education hours required for maintaining the license(s) are met
• Minimum high school diploma or equivalent work experience is required.
• Post secondary education is an asset.
• Professional business acumen
• Excellent interpersonal, communication and presentation skills
• Ability to work collaboratively as a key member of a service team
• Comfortable working in a fast paced environment.
• Competent keyboarding, data entry and typing speed
• Possess strong communication skills with the ability to understand and implement verbal and/or written instructions.
• Ability to deal with clients/customers in a friendly and professional manner.
• Ability to solve problems and think critically.
• Strong multi-tasking skills: speaking with the customer while researching information.
• Ability to exert confidence while speaking to customers
• Flexibility in working hours is essential and punctuality is a must
• Demonstrated ability to handle work under pressure
• Agency Manager/TAM experience
• Strong Customer Skills
• Microsoft Word, Excel, Outlook

Duties

• Providing continuing (including post sales) customer service to new and existing clients, for the creation and renewal of policy documents and providing advice on policy changes
• Responding quickly and accurately to product questions by maintaining full knowledge of features and benefits of products and services and seeking proactively, to stay informed of program changes
• Analyzing customer inquiries and providing appropriate information on products/services ensuring a match between customer needs to insurance company’s products/services; converting a high percentage to sales
• Handling portfolio of small-medium commercial and personal lines accounts (includes retailers, light manufacturing and professional offices.)
• Servicing existing programs and responding to new business inquiries by analyzing and defining the risk exposure, and coverage required
• Reviewing coverage(s) and recommending changes as necessary
• Resolving customer concerns/complaints with authority limits, immediately and effectively while displaying professionalism and courtesy at all times
• Referring complex/difficult customer complaints or inquiries to the appropriate team leader or supervisor as required
• Assessing risks and obtaining all information needed to take an application, prepare quotations, calculate premiums, bind coverage and prepare documentation for billing
• Processing related information/documentation in computer system
• Contacting other departments to obtain information requested by customers e.g. claims
• May be required to process documents, including customer letters and invoices
• Providing telephone coverage 100% if required log-on time
• Meeting or exceeding 100% of established sales and service targets
• Accurately inputting, retrieving and accessing information regarding a customer from a computer system.
• Attending and actively participating in all required training programs. Showing eagerness and capacity to learn new products and programs. Providing feedback and suggestions to Team Leaders/Trainers for program improvement

please send resumes to gabriel@arrowprofessionals.com