Vice President of Operations (Call Centre)

Position: Vice President of Operations (Call Centre)
Industry: Customer Service/Marketing
Tenure: Full-Time, Permanent
Location: North York, ON
Base Salary: $70,000-$75,000
Benefits: Full
Bonus: Yes

Qualifications

• University Degree or College Diploma with a focus on Business is required
• 7-10 years experience working as a manager or director in an OUTBOUND CALL CENTRE ONLY!!
• Must have experience working within a 3rd party call centre
• Strong management, leadership, and communication skills
• Proven track record of taking initiative
• Managing budgets
• Ability to drive new projects and meet deadlines

Duties

• Managing business development
• Ensuring all Operations departments operate efficiently, meeting both the customer's expectation of service and the companies' expectation of profitability
• Establish an Operations Plan in support of all departments in accordance with the overall strategic plan and growth objectives of the organization to ensure the accomplishment of approved business plans
• Assistance with the attainment of budgeted goals and objectives by evaluating and servicing their operating needs
• Work with other managers, outside resources and each operating group towards the accounts receivable objectives in accordance to the budgeted goals and objectives
• Management, training, development and evaluation of personnel in related areas in accordance to personnel policies
• Contribute to authoring operations policies and procedures, plus training programs designed to enable staff to comply
• Monitor the compliance with these company procedures and policies, and direct the implementation of more efficient procedures to accomplish company goals
• Conduct continual analysis and evaluation of strategic information (revenues, campaigns, overhead cost, day to day operations) and provide meaningful reporting to Senior Management Team in a timely and effective manner
• Commitment to the mission statement and dedication to a customer based management philosophy to ensure service excellence is provided to all divisions, personnel, customers and vendors.

If you are interested in this position and feel that you are qualified, please send your resume in Microsoft word format only, to dimitris@arrowprofessionals.com with the name of the position in the subject line.