Technical Support Helpdesk Specialist – Tier 1

Position: Technical Support Helpdesk Specialist – Tier 1
Industry: IT
Tenure: 2 month contract, potential to become permanent
Location: Toronto, ON
Base Salary: $14/hour
Hours: 40 hours/week
Number of Positions: 3

Description

Provide prompt and courteous help desk telephone support for learners, instructors and administrators tracking all client interaction and status in our help desk tracking system.

Qualifications
• 2+ years experience with PC's and peripherals, Windows 95 / 98 / 2000 / NT / XP
• 2+ years experience with the Internet and Internet based applications
• Seeing as how it’s a 24/7 schedule, team members will be required to participate in shift rotation including days, evenings, and weekends
• Post secondary school education in a related field or an equivalent combination of training and experience in Internet related field is an asset
• Excellent verbal and written communication skills
• Must be self-motivated and able to work in a team environment
• Must be able to multitask in a stressful office environment
• Aptitude for training end-users on software applications
• Macintosh experience is an asset
• Fluency with speaking and writing in Spanish/French is a plus!
Duties
• Provide prompt and courteous help desk telephone support and email support for learners, instructors and administrators
• Become knowledgeable in supported learning management systems as well as client profiles
• To serve our international Client base, the successful candidate will work on some Canadian holidays

If you are interested in this position and feel that you are qualified, please send your resume in Microsoft word format only, to dimitris@arrowprofessionals.com with the name of the position in the subject line.