Japanese Bilingual Customer Service/Technical Support Rep

Position: Japanese Bilingual Customer Service/Tech Support Rep
Industry: IT
Tenure: Full-Time, Permanent
Location: Mississauga, ON
Base Salary: $16-18/hour
Benefits: Full
Hours of Work: must be flexible to work any shift (24/7 call centre environment)

Qualifications

• Must be fully fluent in both English and Japanese
• Must have minimum of 1-2 years of customer service experience in a call centre environment
• Technical support experience is considered an asset
• Strong knowledge of MS Office
• Excellent communication skills
• Must be able to multi-task effectively

Duties

• Must be able to take calls in both English and Japanese
• Providing direct telephone, e-mail and remote access support to clients
• Providing answers and technical solutions to customer queries
• Documenting details of each case, clearly and concisely for tracking and reporting purposes
• A commitment to quality, customer service, ownership, and teamwork
• Willingness to learn and develop skills relevant to department needs
• Developing expertise in key subject matters, share ideas/solutions with team members
• Providing back-up and fill-in for other Team members as necessary
• Identify and provide input for on-going improvement of Department procedures
• Update and maintain database records as necessary

If you are interested in this position and feel that you are qualified, please send your resume in Microsoft word format only, to dimitris@arrowprofessionals.com with the name of the position in the subject line.