Bilingual Customer Service Representative (English/French) (Toronto, ON)

Job Reference:

6821

Industry:

Customer Service

Type of work:

Permanent

Salary:

$36,000

Location:

Downtown Toronto

Skills:

analyzing data

being thorough

expressing ideas orally to individuals or groups

handling complaints

taking personal responsibility

thinking in a logical manner

Position: Bilingual Customer Service Representative (English/French)
Industry: Insurance
Job Type: Full-Time, Permanent
Salary: $36,000/year
Benefits: Full (From Day 1)
Location: Downtown Toronto

Job Summary

 Working in a call centre environment providing support, as well as health & drug-related information to internal and external callers by providing excellent counseling, communication skills, and problem solving expertise for the Health unit.

Requirements

• CANDIDATE MUST BE BILINGUAL (French/English)
• All candidates must be available to work shift-work
• 1-2 years previous experience in a service focused role
• Individuals must possess extraordinary positive attitude, exceptional listening skills and strong verbal and written communication skills.
• High School Diploma

Duties

• Provide reimbursement counseling & product information to patients, caregivers, and health care professionals.
• Liaise with third party payers & provincial governments as necessary to determine patient drug plan eligibility.
• Ensure that calls are answered promptly and efficiently and that callers receive current relevant information and assistance by maintaining expert knowledge and skills through the availability of medical and non-medical education & training.
• Respond to caller inquiries by conferring with them to determine requirements.
• Offer advocacy based information by discussing and analyzing the caller's situation, and dispensing expert information.
• Provide referrals, coordinate on-site or off-site services, research on behalf of the caller and network with others, as necessary.
• Resolve client issues and problems by analyzing the cause of the problem, exploring alternative solutions, discussing the most workable solution and/or discussing with the manager or team leader to ensure a satisfactory outcome.
• Track and document customer information using the appropriate computer system and by using proper grammar and spelling in both official languages.
• Ensure that callers receive appropriate fulfillment as required.
• Foster and maintain a team environment by maintaining open lines of communication with peers, managers, and other departments.

If you feel that you are qualified for this position and would like to apply, please send your resume to dimitris@arrowprofessionals.com