Call Centre Supervisor

Position: Call Centre Supervisor
Industry: Insurance
Tenure: Full-Time, Permanent
Location: Downtown Toronto
Base Salary: $50,000-$55,000/year
Benefits: Full
Hours: Mon-Fri, 9am-11pm (flexible), some weekends

Qualifications

• University Degree or College Diploma
• 2+ years of supervisory experience in a call centre environment
• 2+ years of operations experience required
• Quality assurance experience required
• Previous insurance experience preferred
• Must be motivated and customer focused
• Excellent problem solving skills
• Ability to work independently with minimal guidance and in a team environment
• Excellent communication & organizational skills
• Excellent analytical and proactive problem solving skills
• Conflict resolution skills
• Strong decision making skills
• Proven track record in building a high performing team through motivation and recognition
• Highly proficient in MS Office applications
• Bilingual French an asset

Duties

• Supervisor will be expected to lead, support and develop their team to meet both internal and client expectations in a call centre environment.
• Serve as a coach and mentor for all staff delivering services
• Managing the expectations of patients
• Provide excellent counseling and problem solving expertise

If you are interested in this position and feel that you are qualified, please send your resume in Microsoft word format only, to dimitris@arrowprofessionals.com with the name of the position in the subject line.