Bilingual Customer Service Representative (Toronto, ON)

Position: Bilingual Customer Service Representative (English/French)
Industry: Automotive
Tenure: Contract, 6 months
Location: Toronto, ON
Base Salary: $18/hour
Benefits: Yes
Hours: 8am-8pm (rotating shifts)

 This position is within the Financial Services sector of our client which is in the automobile industry. It’s a great opportunity for someone in the customer service industry to work for a great company with a competitive salary.

Qualifications

• University Degree/College Diploma is a must!!
• Must be fully bilingual in English and French
• Minimum 6 months of customer service experience in a call centre environment
• Must be able to Multi-task
• Professional verbal and written communication skills
• Is fluent in responding to common questions asked by customers
• Must be open to growth opportunities
• Previous Accounts Receivable/collections experience an asset

Duties

• Communicate with Insurance companies and Automobile dealerships regarding policy coverage’s
• Provide customers with product and service information
• Transfer customer calls to appropriate staff
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquires not immediately resolved
• Recommend process improvements.

If you are interested in this position and feel that you are qualified, please send your resume in Microsoft word format only, to dimitris@arrowprofessionals.com with the name of the position in the subject line.