Bilingual Customer Service Rep (French/English)

Position: Bilingual Customer Service Rep (French/English)
Industry: Insurance
Job Type: Full-Time, Permanent
Salary: $36,000/year
Benefits: Full (From Day 1)
Location: Downtown Toronto

Requirements

• CANDIDATE MUST BE FULLY BILINGUAL (French/English)
• All candidates must be available to work shift-work
• 1-2 years previous experience in a service focused role
• Individuals must possess extraordinary positive attitude, exceptional listening skills and strong verbal and written communication skills.
• High School Diploma

Duties

• Provide medical claims counseling & product information to clients
• Ensure that calls are answered promptly and efficiently and that callers receive current relevant information and assistance by maintaining expert knowledge and skills through the availability of medical and non-medical education & training.
• Respond to caller inquiries by conferring with them to determine requirements.
• Offer advocacy based information by discussing and analyzing the caller's situation, and dispensing expert information.
• Provide referrals, coordinate on-site or off-site services, research on behalf of the caller and network with others, as necessary.
• Resolve client issues and problems by analyzing the cause of the problem, exploring alternative solutions, discussing the most workable solution and/or discussing with the manager or team leader to ensure a satisfactory outcome.
• Track and document customer information using the appropriate computer system and by using proper grammar and spelling in both official languages.

If you feel that you are qualified for this position and would like to apply, please send your resume to dimitris@arrowprofessionals.com with “Bilingual Customer Service Rep” in the subject line.