Insurance Commercial Lines Team Leader/Senior Account Manager

Position: Insurance Commercial Lines Team Leader/ Senior Account Manager
Industry: Insurance – Commercial Lines
Tenure: Full Time, Permanent
Location: Toronto
Base Salary: $58-$63k
Benefits: Yes (Paid in full by company)
Hours of Work: 8:30-4:30
Number of Positions: 1
Reporting to: COO

Description
If you are interested in this position and feel that you are qualified, please send your resume in Microsoft word format only, to johann@arrowprofessionals.com with “Commercial Team Lead” in the subject line.

Qualifications
 RIBO license required and CAIB or CIP designations an asset
 Minimum of ten years commercial insurance experience
 Expertise with both Transportation and Non-transportation customers required
 Supervisory experience preferred
 Excellent computer skills; SigXp or Signassure fluency preferred.

Duties
 First level technical leadership to the team of Commercial service brokers with respect to coverage, policy language, management of risks and marketing
of proposals for “non-supported” commercial clients
 Executive or Account Director involved in the relationship
 Responsible for retention (and budgeted organic growth) of the “non-supported” commercial book of business
 Identify training needs and provide appraisals of performance of Commercial service brokers and contribute to the appraisal of the Commercial Claims Facilitator
 In conjunction with C.O.O., balance workload between staff members, recruit and train staff as required
 Attend “High Performance Team” (or equivalent) meetings to monitor and facilitate the work of service and sales brokers, and work with the Commercial
 Marketing Manager to ensure teamwork and productivity of Commercial Sales and Service staff
 Act as primary contact with assigned clients for service issues and concerns during the life of the policy. Prepare instructions for and monitor the completion of fulfillment tasks delegated to Account Administrator. Alert the team to issues requiring action or communication with the client;
 At prescribed schedule prior to renewal, complete loss ratios, prepare coverage checklist and update schedule of insurance in preparation for a team meeting at which accounts are reviewed for possible re-marketing and to determine documents required for the pre-renewal visit;
 If re-marketing, prepare client overview, and update incumbent insurer’s application incorporating new information from meetings.
 Review policy to ensure it conforms to binder and for continuity in wordings. Review coverage forms, exclusions, conditions, and adequacy of limits.
 Review and prepare cover letter for delivery. Complete certificates and financing contracts within prescribed time frames.