Desktop Support - Level 1 & 2

Position: IT Desktop Support (Level 1 & 2)
Industry: IT
Tenure: Temp to Perm
Location: Toronto
Base Salary: $18/hr
Hours of Work: 8:00-5:00pm
Number of Positions:1

Description
If you are interested in working for a large retail organization in a fast-paced environment with the potential for growth, please send your resume in Microsoft word format only, to johann@arrowprofessionals.com with ‘Desktop Support’ in the subject line.

Qualifications
Technical and support skills including:
 Good understanding of networks, wireless devices, routers, switches
 Good understanding of Novell, Active Directory, VPN, Outlook Exchange servers
 Should have a good written and oral communication skill as well as customer service experience
 Able to problem solve and work independently with little supervision
 College or Univeristy degree preferred

Duties
 Able to handle first and second level desktop support
 Able to install, configure and troubleshoot network printers, laptops, desktops
 Able to install and troubleshoot software errors in Windows XP, MS Office 2003, Outlook and other mainstream applications
 Able to problem solve and work independently with little supervision