Collections Coordinator

Tenure: Full-time, Permanent

Location: Markham, ON

Working Hours: Monday – Friday, business hours

Compensation: $50,000/yr

JOB RESPONSIBILITIES:

As an important member of our Finance team you will:
Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required
Manage customers on support hold
Reporting weekly and monthly for attrition and AR balances (for example) to department management
Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings – this includes preparing all documentation for the meetings
Prepare the allowance of doubtful account provision quarterly and prepare required reporting
Prepare detailed statements of account for customers on request
Investigate NSF payments as seen on online banking software, including calling the bank and/or customers
Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required
Approve and apply credits on customer accounts
Reconcile customer accounts as requested
Other duties as required

JOB QUALIFICATIONS:

Previous B2B collections experience of at least 3 years
Excellent communication skills, refined negotiation skills
Strong customer focus with the ability to be patient and retain composure when under pressure
Ability to work under tight deadlines and meet performance targets as established by management
Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures
Strong Skills and experience in MS Office Excel
Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues
Excellent analytical and problem solving skills
Experience with Great Plains accounting software an asset

Shortlist Apply Now

You accepts our Terms and Conditions