Collections Coordinator

  • Post Date: 24 Jan, 2019
  • Location: Markham, ON
  • Type: Full Time
  • 0$50,000.00 Annually
Job Overview

Collections Coordinator

Tenure: Full-time, Permanent

Location: Markham, ON

Working Hours: Monday – Friday, business hours

Compensation: $50,000/yr



  • As an important member of our Finance team you will:
  • Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required
  • Manage customers on support hold
  • Reporting weekly and monthly for attrition and AR balances (for example) to department management
  • Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings – this includes preparing all documentation for the meetings
  • Prepare the allowance of doubtful account provision quarterly and prepare required reporting
  • Prepare detailed statements of account for customers on request
  • Investigate NSF payments as seen on online banking software, including calling the bank and/or customers
  • Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required
  • Approve and apply credits on customer accounts
  • Reconcile customer accounts as requested
  • Other duties as required



  • Previous B2B collections experience of at least 3 years
  • Excellent communication skills, refined negotiation skills
  • Strong customer focus with the ability to be patient and retain composure when under pressure
  • Ability to work under tight deadlines and meet performance targets as established by management
  • Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures
  • Strong Skills and experience in MS Office Excel
  • Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues
  • Excellent analytical and problem solving skills
  • Experience with Great Plains accounting software an asset


Job Detail
  • Job IDJOB-45
  • Offerd Salary$50,000.00 Annually
  • CategoryFinance
  • Positions0
  • Posted Date24 Jan, 2019
  • Location