Collections Coordinator

Tenure: Full-time, Permanent

Location: Markham, ON

Working Hours: Monday – Friday, business hours

Compensation: $50,000/yr

JOB RESPONSIBILITIES:

• As an important member of our Finance team you will:
• Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required
• Manage customers on support hold
• Reporting weekly and monthly for attrition and AR balances (for example) to department management
• Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings – this includes preparing all documentation for the meetings
• Prepare the allowance of doubtful account provision quarterly and prepare required reporting
• Prepare detailed statements of account for customers on request
• Investigate NSF payments as seen on online banking software, including calling the bank and/or customers
• Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required
• Approve and apply credits on customer accounts
• Reconcile customer accounts as requested
• Other duties as required

JOB QUALIFICATIONS:

• Previous B2B collections experience of at least 3 years
• Excellent communication skills, refined negotiation skills
• Strong customer focus with the ability to be patient and retain composure when under pressure
• Ability to work under tight deadlines and meet performance targets as established by management
• Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures
• Strong Skills and experience in MS Office Excel
• Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues
• Excellent analytical and problem solving skills
• Experience with Great Plains accounting software an asset